ALL INTERNATIONAL PACKAGES UNDER 2 KG ARE SHIPPED USING ROYAL MAIL WORLDWIDE, PACKAGES EXCEEDING THIS WEIGHT WILL BE SHIPPED USING EITHER ROYAL MAIL OR PARCELFORCE.
SAME DAY DISPATCH ON ALL AVAILABLE ORDERS PLACED BEFORE 15:00 MONDAY TO FRIDAY.
ALL ORDERS WILL BE SUBJECT TO A POSTAGE CHARGE UNLESS OTHERWISE STATED.
ALL CURRENT INTERNATIONAL SHIPPING RATES CAN BE FOUND ABOVE.
Terms and Conditions
Please read these Product Terms & Conditions carefully as they affect your rights and liabilities under the law.
1. Descriptions, Prices and Product information
We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services via email on firstname.lastname@example.org
Every effort is made to ensure that prices shown for items are correct at the point of publication either on the The Match Day website, catalogue or advertising. The Match Day prices may go out of date, so you should always check the up to date price on the The Match Day Site. If there is a difference between the price for an item in the The Match Day store, you will be charged the price on the The Match Day Site. The price offered in respect of an item on the The Match Day Site may differ from the price offered at the same time in The Match Day store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the The Match Day site or in store.
If, by mistake, we have under priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price. If you decide not to order the item, we will give you a full refund on any amount already paid for that item in accordance with our refund policy.
Prices are all inlcusive unless otherwise stated. The price of an item does not include the delivery charge, which will depend on the delivery method you choose. The rate applicable for the delivery charge will be calculated at the date you place your order.
We try to ensure that we always stock the full product range. If an item is out of stock, we will not allow customers to place an order on the website. However, we do offer the facility for pre-ordering items where we can confirm an expected delivery date.
3. Payment and Acceptance
If you buy an item from The Match Day online you will be charged for an item at the time you place your order. After this time, you cannot amend your order (but please see our cancellation policy in section 5 below).
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy.
Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.
Returns & Refunds
We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.
All returns must be previously authorised by our customer service department. Please inform us, either by email or by phone, of any item you intend to return. Returns must be made within 28 days after taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your sales receipt, commercial invoice, or a note indicating the order number with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange.
Every effort is made to ensure goods bought from The Match Day are of excellent manufacturing quality. Should there be an issue with quality The Match Day reserves the right to return the item to the original manufacturer for inspection before deciding upon relevant action.
Returns will be assessed upon receipt. If a returned item is found to be not faulty, correct, and of the correct size, The Match Day will not accept any costs involved in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value per our shipping page. In the event that an exchange is requested but not available, a refund will be issued in the amount of the purchase price of the returned item, not to include the original shipping charge for the order.
If an item is deemed to be faulty or incorrect, return postage will be refunded upon receipt up to a maximum of £3.75 on UK orders and £16 on international orders. If a customer chooses to send his or her return by special courier, this will be at his or her own cost as we will only refund up to the amounts stated above. If an exchange item is to be sent, the customer will not be responsible for the shipping charge on the exchange item. In the event that an exchange is requested but not available a refund will be issued in the amount of the purchase price of the returned item. It will only include the original shipping charge for the order if the faulty, incorrect, or incorrect size item was the only item in the original order, or if other items not returned from the order totaled less than 10% of the order's value.
Refunds are issued to the credit card or account used to make the purchase.
Products which have been printed with personal names and numbers are not eligible for return. Products which have been printed with player names and numbers and/or sleeve patches are eligible for return at the discretion of the customer service department. In the event that a customer purchases a shirt bearing a player name and number, and said player subsequently is transferred, changes number, misses the squad, suffers an injury and misses the season or tournament, etc., The Match Day is under no obligation to accept said shirt for return.
Upon receiving return authorisation, please send returns to this address:
The Match Day
14 Hornsey Road
Tel: 07957 668 186
We strongly recommend that customers send any returns via an insured, trackable service. Please clearly mark the parcel as a 'return' on any customs declaration forms for returns sent from outside of the UK. Returned items remain the property of the customer until they are safely delivered at the The Match Day address listed above. The Match Day will not be responsible for items lost or damaged during return shipment.
The Match Day takes the subject of protecting your personal information very seriously.
When visiting the The Match Day website then you may be asked to submit personal details in order complete your order.
Submitting these details is optional, but necessary if you wish to order with our company.
Submitting these details implies that you understand and agree that The Match Day and its subsidiaries and affiliates may transfer, store and process your personal information.
The Match Day retains this information to support the transaction and any other activity you have elected to participate in. This includes newsletters, competitions and other marketing activity. If you wish to be removed from this list at any time then we will honor your request.
Your information is stored on 128-bit secure servers and is password protected. We recommend that you do not share this information with anyone.